Refund policy
Return Policy
Our goal is for you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, you may return it under the following terms and conditions.
Right of Withdrawal
Customers have the right to return a product within 14 calendar days from the date of receipt, without providing any justification.
To exercise your right of withdrawal, please contact us first at [spiridoulastamati@gmail.com], stating your full name, order number, and the product you wish to return.
Return Conditions
- The product must be returned in the same condition in which it was received, without damage or alteration.
- The return must be accompanied by proof of purchase (receipt or invoice).
- Returns are accepted only after prior communication and approval from us.
Refunds
Refunds are issued within 14 calendar days from the date we receive and inspect the returned product.
Refunds are made to the same account or payment method used for the original purchase.
Shipping Costs
- For prints, return shipping costs are covered by the customer.
- For original artworks, all courier and packaging/insurance costs are the responsibility of the customer.
- The customer must ensure that the product is properly and securely packaged, preferably by the same courier company that handled the original delivery.
Shipping Liability
We are not responsible for any damage or loss that may occur during the return shipment.
We recommend using a reliable courier service and insuring the parcel for its full value.
Damaged Items Upon Delivery
If you notice any damage to the packaging upon delivery, please do not accept the parcel and contact us immediately.
If you discover damage after accepting the delivery, please contact us within 24 hours of receipt and send photos of the issue to spiridoulastamati@gmail.com.
Exceptions
Returns are not accepted for:
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Products damaged due to misuse or improper packaging by the customer.
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Artworks created on special order or customized/personalized pieces.